IT Service Desk Engineer at Heartland Bank Ltd

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Active Directory, Azure, O365, Citrix, WAN, LAN, Hardware Support, Server Operating Systems, Client Operating Systems, Application Support, Network Hardware, Problem-Solving, Communication, Analytical Skills, ITIL, Cisco

Industry

Banking

Description

Is this your next role? As an IT Service Engineer, your role is to ensure the stability, integrity, and efficient operation of the in-house ICT systems that support core organisational functions across the Heartland business. You'll achieve this by monitoring, maintaining, supporting, and optimising all (but not limited to) ICT hardware, networks, telephony, communications, software, desktop and printing, local and enterprise applications and associated operating systems as required across the Heartland business. Reporting to the IT Service Delivery Manager, you'll provide 1st and 2nd level technical services and support for Heartland's group ICT operations. This role is actively involved in the support of Heartland WAN, LAN, hardware, server and client operating systems and applications. Does this sound like you? You're someone with strong communication, analytical, and problem‑solving skills, able to quickly understand technical issues and provide effective support to internal users. You're known for being approachable, easy to work with, and confident in delivering high‑quality IT service. You’ve got: Experience in a service desk or complex IT support environment Knowledge of Active Directory, Azure, O365, and Citrix Strong phone communication skills, including the ability to understand and triage issues from both technical and non‑technical users in a phone‑based support setting The ability to manage multiple issues at once Solid understanding of current network hardware, protocols, and standards Application support experience Proven knowledge of PC operating systems You're also: A team player A strong communicator - both verbally and in writing A problem solver who can work at pace and use initiative Able to prioritise escalations effectively and be flexible when required to accommodate change Someone who is able to consider issues from a range of angles and propose creative solutions that assist the business in achieving its goals in a safe, compliant and controlled manner Relevant industry specific qualifications in the following technologies are preferred: Microsoft ITIL Citrix Cisco A bit about us and what we do Heartland is an NZX/ASX-listed financial services group with big growth plans. Heartland Group owns both Heartland Bank in New Zealand and Heartland Bank in Australia. We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees. Heartland's strategy is to digitalise everything we do, enabling us to provide customers with what they need in a scalable way. We can then pass those benefits onto our customers through faster service and better rates. Can you see yourself here? We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, the Rainbow Committee, Diversity & Inclusion Committee and our Green Team). Some of our perks include employee banking benefits, an excellent insurance package, flexible working options, sports teams (touch, netball and football), and Friday night pizzas and drinks! Diversity & Inclusion At Heartland, we're proud to celebrate the many characteristics that make each of us different. We embrace diversity in all its forms and believe in creating an environment that helps us better understand and serve our customers. As a Living Wage Employer, a Hearing Accredited Workplace, and a Rainbow Tick certified organisation, we're committed to doing right by our people. Keen to learn more? For an insight into life at Heartland, check out our Instagram @heartlandbanknz or follow us on LinkedIn www.linkedin.com/company/heartland-bank-nz. Heartland is an innovative and award-winning financial services group. We’re committed to creating a culture of inclusivity that celebrates our diversity and supports the wellbeing of our people. Introduce yourself to our team and we'll get in touch if there's a role that seems like a good match. Across the Heartland group, we’re looking for people who will embrace the opportunities we provide to learn, contribute and make a difference. You’ll find meaningful work and an environment that is fast-paced, rewarding and supportive. The Heartland group is a digital financial services group of companies, which includes Heartland Bank in New Zealand and Heartland Bank in Australia (which includes our StockCo team).

Responsibilities

The IT Service Engineer ensures the stability, integrity, and efficient operation of in-house ICT systems supporting core organizational functions by monitoring, maintaining, and supporting all ICT hardware, networks, software, and applications. This role provides 1st and 2nd level technical services and support for group ICT operations, actively involving support for WAN, LAN, hardware, server, and client operating systems.