IT Service Desk Engineer at Nimble Solutions

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Tier 1-2 IT Support, Windows 10/11, macOS, Active Directory, Microsoft 365, Network Troubleshooting, VPN, Ticketing Systems, Asset Management, HIPAA Compliance, Endpoint Management, ITIL

Industry

Hospitals and Health Care

Description

Description Company Overview: nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join over 1,100 surgical organizations that trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle. Key Responsibilities Provide Tier 1-2 IT support for hardware, software and connectivity issues viaticketing system,chat, phone and remote sessions Manage Windows and macOS desktops/laptops including imaging, configuration,patching, and lifecycle management Administer Active Directory accounts, groups, and permissions for user onboarding,offboarding, and access changes Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) and troubleshoot configuration issues Diagnose and resolve network connectivity problems including VPN, Wi-Fi, and printer issues Maintain asset inventory and track hardware assignments, warranties, and replacements Escalate complex issues to senior engineers with clear documentation of troubleshooting steps taken Create and maintain knowledge base articles and standard operating procedures for common issues Ensure all support activities comply with HIPAA requirements for handling sensitive healthcare data Requirements Required Qualifications 2+ years of IT help desk or desktop support experience Strong troubleshooting skills across Windows 10/11 and macOS environments Experience with Active Directory user and group management Proficiency with Microsoft 365 administration and support Familiarity with ticketing systems (ServiceNow, Jira Service Desk, Freshdesk, or similar) Basic networking knowledge (TCP/IP, DNS, DHCP, VPN) Excellent communication skills with patience for non-technical users Preferred Qualifications CompTIA A+ or similar IT support certification Experience supporting remote/hybrid workforces Familiarity with HIPAA compliance requirements in IT environments Experience with endpoint management tools (Intune, SCCM, Jamf) ITIL Foundation certification or IT service management experience

Responsibilities

Provide Tier 1-2 technical support for hardware, software, and connectivity issues across Windows and macOS environments. Manage user accounts in Active Directory and Microsoft 365 while ensuring all activities comply with HIPAA healthcare data requirements.