IT Service Desk Engineer at RSL LIFECARE LIMITED

St Leonards, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Customer-First Approach, Technical Knowledge, Active Directory, Microsoft Desktop, Server Environments, PC Support, Peripheral Support, Mobile Devices, Conferencing Tools, Office 365, Business Application Administration, Team-Focused Attitude, Quality Commitment, ERP Systems, SharePoint, ITSM Tools

Industry

Hospitals and Health Care

Description

At our core, RSL LifeCare provides compassionate care and services to veterans and seniors living in our communities or receiving support at home. For over 100 years, we have proudly supported veterans and their families, and our vision of creating proud communities living their best lives remains central to all we do. We are looking for two skilled and service-focused IT Service Desk Officers to join our dedicated Information Technology team. In this role, you will provide frontline support to users across the organisation, playing a key part in keeping our systems running efficiently and supporting our staff to deliver exceptional care and services. We have two positions available: 1 x Full-Time Permanent Position 1 x Full-Time 12 Month Fixed Term Contract As an IT Service Desk Officer, you will: Be the first point of contact for software and hardware support across our organisation Respond to user issues and troubleshoot problems including desktops, printers, networks, and RDS. Assist with application support, IT system installations, upgrades, and configurations Manage help desk tickets in line with ITIL principles using our ITSM platform Support staff with ERP and application issues (including LeeCare), telephony, Office365, and SharePoint Assist in maintaining operational policies, knowledgebases, and documentation Contribute to a collaborative, solution-oriented team environment A bit about you: You’re a proactive and technically skilled IT professional who enjoys solving problems and helping others. Our expectations are you will bring: Strong communication skills and a customer-first approach Technical knowledge of Active Directory, Microsoft desktop and server environments Experience supporting PCs, peripherals, mobile devices, and conferencing tools Familiarity with Office 365 and business application administration A collaborative, team-focused attitude and a commitment to quality and service excellence Diploma/Degree educated or 2/3 years’ experience in a distributed help desk environment Experience with ERP systems and SharePoint, and knowledge of ITSM tools and best practices is an advantage Benefits of working for RSL LifeCare: Salary packaging benefits of up to $15,900 per year, helping you reduce taxable income through tax-free benefits like super contributions and car leasing Staff discounts at over 700 retail stores via Maxxia Rewards Leave loading (17.5% pay top-up on paid leave) Fitness Passport Opportunity to work alongside a passionate and supportive team dedicated to making a real difference Flexible hybrid model promoting a healthy work-life balance Our commitment to diversity: We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability. It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare. Location St Leonards RSL LifeCare is a leader in senior living, providing high quality retirement villages, aged care homes (nursing homes) and personal home care throughout NSW and the ACT. Proudly serving Australia for over 100 years, RSL LifeCare is a successful and growing not-for profit organisation which began as a haven for war veterans and today is open to all Australians.

Responsibilities

As an IT Service Desk Officer, you will be the first point of contact for software and hardware support across the organization. You will respond to user issues, troubleshoot problems, and assist with application support and IT system installations.