We’re looking for a customer-focused Service Desk Engineer who is passionate about technology and enjoys helping people. If you thrive in a fast-paced environment, enjoy troubleshooting a diverse range of IT issues, and take pride in delivering exceptional customer service, we’d love to hear from you.

This role delivers support remotely to users across multiple regions. While occasional travel may be required from time to time, this is not a regular requirement of the role.

About the Role

As a Service Desk Engineer, you’ll be the first point of contact for end-users seeking technical assistance. Working as part of a collaborative Managed Services team, you’ll provide high-quality support across End User Computing, Business Applications and Cloud Infrastructure services while delivering an exceptional customer experience.

You’ll be exposed to a broad range of technologies including Microsoft 365, Windows, macOS, cloud platforms, collaboration tools, and modern workplace technologies, making this an excellent opportunity to expand your technical capability and career.

What You’ll Be Doing Technical

Support & Incident Management

- Act as the first point of contact for IT incidents and service requests.

- Troubleshoot and resolve issues across End User Computing, Business Applications and Cloud Infrastructure services.

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