IT Service Desk Intern at CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

31.4

Posted On

10 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT support, Hardware troubleshooting, Software configuration, ITSM, Active Directory, Google Workspace, PowerShell, Command prompt, Networking fundamentals, MDM, Jira, Confluence, Communication, Technical support

Industry

Computer Games

Description

Company Description To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel and Beyond the Game Blog where we share behind-the-scenes insights and stories direct from our team members! Job Description Ever spent hours tracking drowners near Nilfgaard or uncovering every hidden secret in Night City? Or maybe you're just looking for a place to learn, grow, and gain hands-on experience in a unique gaming industry? If so, our RED Summer Internship is the perfect opportunity! You'll work alongside experienced professionals, tackle real tasks, and see how things run behind the scenes at our studio. Apply now and take your first step into the world of gamedev. Please note that your CV must be in English. Daily responsibilities Maintain order in the office by collecting, organizing, and redistributing IT equipment. Prepare and configure workstations and peripherals according to company standards. Provide on-site support for meetings, conference calls, and training sessions, ensuring all AV and IT systems function correctly. Monitor and maintain shared office devices (e.g., printers, AV systems), performing first-line troubleshooting. Log, track, and update all service requests and incidents in the IT Service Management (ITSM) system. Escalate unresolved issues to relevant IT teams. Qualifications Please apply only if you meet all of the following criteria: You are at least 18 years old. You are a fresh high school graduate or a university student. You are going to reside in Poland throughout the whole internship. You are available from the beginning of July until the end of September (40h/week). You have a good command of English. For this role, you should also have: Basic knowledge of operating systems Ability to resolve basic hardware issues Installation and configuration of user software Strong communication and patience in user support Eagerness to learn and develop technical skills Ability to work effectively in a team. Nice to have: Understanding of networking fundamentals User and objects management in Active Directory Google Workspace Admin Console PowerShell / Command prompt fundamentals Mobile Device Management (MDM) - Barramundi / Workspace One Jira and Confluence To be considered, please make sure to attach a cover letter explaining why you consider yourself a suitable candidate for the position. Additional Information Working mode Work mode: office-first — fully onsite work from Warsaw office The internship is fully paid under a contract of mandate, running from July to the end of September, with a gross hourly rate of 31.40 PLN. Please note that full availability for the entire duration of the internship is required. Perks & Benefits A welcome pack filled with goodies — to help you feel right at home once you join the team. Dog-friendly office — dog owner? Bring your pooch with you and look after them while working! There’s always a furry friend or two to meet at the studio. Social events — we host regular gatherings at the studio where we can all unwind, play games, and just have some fun together. Healthy selections — canteens. Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world. Sustainability is an ongoing commitment for us, and our campus has electric car charging points, green zones, and much more. Read all about it on our Beyond the Game Blog. A designated space for your bicycle, as well as bicycle repair equipment and showers available whenever you need them. An onsite, well-equipped gym with a climbing wall, daily Gym Assistant support, and yoga and boxing classes. No dress-code — we like to keep it casual. If you've observed any irregularities (i.e. legal or ethical violations) in our recruitment process, please click here to report them anonymously. #LI-Onsite – on-site work Project: RED Summer Internship

Responsibilities

The intern will maintain office IT equipment, configure workstations, and provide on-site support for meetings and AV systems. They will also log and track service requests in the ITSM system and escalate issues to the appropriate teams.