IT Service Desk Intern at precisiondril

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Apr, 26

Salary

0.0

Posted On

25 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Skills, Customer Service, Ticketing Systems, Hardware Management, Professional Development, Accountability, Decision-Making, Communication Skills, Technical Aptitude, Problem-Solving, Team Collaboration

Industry

Machinery Manufacturing

Description

Precision Drilling is launching our 2026 Internship Program! If you are a current post-secondary student working towards your degree in Technology, Computer Science, or a related field and you’d like to gain real-world experience during your summer, then please read on… Working for Precision Drilling means being immersed in a supportive culture that recognizes you as a strategic player in Precision Drilling’s future. We are a large company rooted in the success of our people, where you will collaborate with leadership and your colleagues across the organization. Our Interns will enjoy perks such as: A work environment where you can expect to enjoy a work-life balance that promotes personal health and well-being Personal development to grow your career with us based on your strengths and interests Networking and employee engagement events Career development seminars Precision offers afternoons off before a long weekend How to Apply Applicants MUST submit a Resume & copy of their Transcript detailing their interest in working at Precision Drilling. Failure to submit both will result in automatic disqualification. Please submit your Resume & Transcript in ONE PDF file attached in the resume section. This application will close on Sunday, January 18, 2026. The following restrictions apply to all internship candidates: Applicants must be available for a non-negotiable start date of Monday May 18, 2026. Applicants must be 18 years or older. Applicants must have housing accommodations or transportation in the Houston area as Precision does not provide internship housing. By May 4, 2026, applicants must have completed at least their first year of study in a post-secondary program/Technical Institute (see job posting). Summary This internship provides a valuable opportunity to gain practical experience in a dynamic IT environment. The intern will work closely with the Service Desk team to develop technical skills, enhance problem-solving abilities, and contribute to the overall efficiency of IT support operations. As a Service Desk Intern, your primary responsibilities will revolve around providing technical support and assistance to end-users. The role involves various tasks related to call handling, hardware support, and ticket management. Below is a detailed job description: Responsibilities Provide support and assistance for incoming calls, emails, and walk-by requests Learn to identify and prioritize user issues Assist in the imaging and configuration of client-facing computers Learn the process of setting up and deploying software Learn procedures for safeguarding and managing user information Learn the process of wiping and preparing hardware for recycling Follow guidelines for environmentally responsible hardware disposal Participate in inventory tracking and updating processes Learn to maintain accurate records of hardware and software assets Gain experience in creating, updating, and closing tickets for tracking purposes Work alongside team members to understand the ticketing system Knowledge & Skills Technical Skills: Gain hands-on experience in imaging and configuring computers Customer Service: Learn to provide support and assistance to end-users Ticketing Systems: Familiarize yourself with ticket management systems Hardware Management: Understand the process of hardware recycling and inventory tracking Professional Development: Receive guidance and mentorship from experienced IT professionals Must be able to lift a minimum of 30 lbs. Accountability: Taking initiative in analyzing and troubleshooting technical issues Decision-Making: Making decisions on problem-solving steps based on training and available information Education Currently enrolled in a university or college and pursuing a degree in Information Technology, Computer Science, or a related field Experience Communication Skills: Good written and verbal communication skills Technical Aptitude: Basic understanding of computer hardware and software Customer Service: Strong customer service skills by being able to respond to customers over the phone and by email or instant message Problem-solving: Demonstrated ability to analyze and troubleshoot technical issues Team Collaboration: Ability to work effectively within a team environment

Responsibilities

The intern will provide technical support and assistance to end-users, handling calls, emails, and requests. Responsibilities include imaging and configuring computers, managing user information, and participating in inventory tracking.