Full job description

Technical Service Delivery Manager

Location: Luton

Rate:Up to£90 per hour (Inside IR35)

Contract:6-month Contract

The Role: As the Technical Service Delivery Manager, you'll be required to support the delivery of technical services within a Defence environment by acting as the interface between engineering teams and stakeholders, ensuring effective service delivery, continuous improvement, and operational excellence.

Please note: Due to the nature of the work, you will need to already hold a high level of UK security clearance

Key Responsibilities

• Manage technical incidents through to resolution, ensuring timely progression of tickets and clear stakeholder communication.
• Map, review, and optimise end-to-end business and technical processes to improve service delivery and operational efficiency.
• Identify opportunities for technical solutions and recommend improvements to ways of working.
• Provide consultancy and guidance to the engineering community on service management best practices and process improvements.
• Collaborate with cross-functional teams to drive service performance, resolve complex issues, and implement sustainable solutions.
• Monitor service metrics, identify trends, and support continual service improvement initiatives.

Experience required

• Strong Service Delivery Management experience within a Defence or secure environment.
• Excellent process mapping and business process improvement skills.
• Proven experience managing incidents, service requests, and technical support activities.
• Ability to analyse issues, recommend pragmatic technical solutions, and drive continuous improvement.
• Strong stakeholder management, communication, and consulting skills with the ability to influence engineering teams.
• Experience working within ITIL-based service management environments is desirable.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.