JOB DESCRIPTION

The Service Desk Manager is at the heart of Insight IT’s mission to deliver secure, data-driven IT solutions that help our clients’ businesses succeed. This leader thrives on cybersecurity, managed services, and using data insights to make smarter decisions. They ensure seamless service desk operations while fostering a culture of excellence, collaboration, and measurable results. Acting as both a strategic leader and hands-on contributor, they leverage metrics, ConnectWise expertise, and ITIL best practices to drive continuous improvement and long-term client success.

REQUIREMENTS

• 5+ years in IT or managed services
• 3+ years in a leadership or service desk management role
• Demonstrated hands-on ConnectWise experience
• A continuous improvement mindset with a focus on security and client success