IT Service Desk Manager
We are seeking a Service Desk Manager to lead and enhance our IT support function. This role is responsible for overseeing day-to-day service desk operations, developing standards for response times and issue resolution, and ensuring a consistently high level of customer service.
You will establish and refine procedures that align with industry best practices, implement systems to track and report service metrics, and use customer feedback to drive continuous improvement. This role also involves mentoring and leading a team, setting strategic objectives for the service desk, and ensuring that IT support activities are aligned with the broader goals of the organization.

Please refer the Job description for details