Qualified recording, classification and documentation of customer requests in the ticketing system with subsequent forwarding to the support departments.
Independent resolution of inquiries (1st level support).
Active customer communication, creation of wiki articles and master data maintenance.
Responsibilities
Qualified recording, classification and documentation of customer requests in the ticketing system with subsequent forwarding to the support departments.
Independent resolution of inquiries (1st level support).
Active customer communication, creation of wiki articles and master data maintenance.
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