REQUIRED PROFILE

• Degree in IT (Associate’s or Bachelor’s in Computer Science, IT Support, or related fields).
• Experience in IT support, workstation management, and alert console monitoring is preferred.
• Knowledge of Windows environments, Office 365, and collaboration tools.
• Familiarity with network management, Active Directory, security solutions, and alert monitoring tools.
• Excellent analytical skills, problem-solving mindset, and ability to work proactively.
• Good communication skills and ability to simplify technical concepts.
• Ability to prioritize tasks and work independently.

As an IT Service Desk Officer, you will play a key role in supporting and managing our company’s IT equipment. Your main tasks will include:

• Providing Level 1 and Level 2 technical support for users (hardware, software, network).
• Installing, configuring, and maintaining workstations and peripherals.
• Diagnosing and resolving hardware and software issues.
• Managing requests through a ticketing system and ensuring proper follow-up.
• Monitoring and managing alert consoles to detect, analyze, and resolve potential issues proactively.
• Participating in IT environment evolution projects (deployment, updates, migrations, etc.).
• Training and assisting users on IT tools and best practices.