IT Service Desk Officer (multiple roles)

Initial contract: until June 2027 

Onsite role | Sydney CBD location

$66 per hour including super

We are seeking an experienced IT Service Desk Officer to join a busy technology environment and provide high-quality technical support to end users.

This is a hands-on role suited to someone who enjoys troubleshooting, working directly with users and delivering excellent customer service. You will be responsible for resolving service requests and incidents, supporting end-user technology and ensuring users have the tools and assistance they need to remain productive.

About the Role

As an IT Service Desk Officer, you will:

• Provide first-level IT support for user enquiries, incidents and service requests, ensuring prompt resolution and minimal downtime.
• Deliver support through the IT ticketing system, face-to-face walk-ups and the IT Service Desk phone line.
• Set up, configure, support and relocate end-user technology, including:
  • Desktops and laptops
  • Monitors and peripherals
  • Printers
  • Tablets and smartphones
  • Desk phones
  • Audio-visual equipment
• Troubleshoot network connectivity and performance issues, escalating where required.
• Perform approved software installations and deployments.
• Support user onboarding and offboarding in accordance with established processes.
• Create and maintain user guides and contribute to the IT knowledge base.
• Provide users with technical guidance, assistance and basic training where required.
• Maintain clear and timely communication with users throughout the resolution process.

About You

To be successful in this role, you will have:

• Previous experience working in an IT Service Desk or Desktop Support environment.
• Good troubleshooting and problem-solving capabilities.
• Strong knowledge of Windows operating systems.
• Good working knowledge of Microsoft Office 365 and common desktop applications, including Adobe Reader and similar applications.
• Experience supporting end-user hardware, peripherals and mobile devices.
• Good time management and the ability to prioritise competing requests.
• The ability to remain calm and effective when working under pressure.
• A proactive, customer-focused approach and a willingness to work as part of a team.

Working Environment

This is a fully onsite position and is not suitable for working from home. You will be required to work onsite to provide hands-on technical support to users and business operations.

Why Apply?

This is an excellent opportunity for an experienced Service Desk professional to work in a dynamic environment supporting critical technology operations and a diverse user community.

If you have strong technical troubleshooting skills, enjoy working with people and take pride in delivering great customer service, we'd love to hear from you.

Apply now with your updated resume for consideration. Tito Tealdo - ••••@eitr.com.au