• Exceptional customer service skills, a commitment to excellence and a genuine interest in working collaboratively;
• Excellent attention to detail, clear and informative communication skills, and a proactive and systematic approach;
• Technical knowledge of applications and systems within the Microsoft suite;
• Prior service desk experience in a customer service focused role;
• Proven ability to work effectively in a team environment and independently;
• Ability to remain calm under pressure;
• Ability to interact with people on all levels and establish strong relationships;

The following skills are desired, however not essential:

• Exposure to working in a legal or professional services environment;
• Working knowledge and experience supporting key line of business legal applications such Work10 and Aderant Expert;
• Working knowledge and experience with an IT Service Management (ITSM) system such as Jira Service Management (JSM)
• Tertiary qualification in IT or equivalent.