About the job

Our long-standing partner, an established trading company based in Oberhausen, is currently looking for an experienced personality IT-Support (m/w/d).

In this responsible role, you will ensure operational IT operations and support and at the same time actively participate in the further development and optimization of ITSM and support processes. As a technical sparring partner to the team management, you will support the coordination of day-to-day business, promote the exchange of knowledge within the team and, in the future, also take on tasks to support and represent the team management.

Your field of activity:

OperativeEnsuring 1st and 2nd level IT support in the Microsoft environment
Processing and resolving disruptions and service requests
Support of the Windows client and server environment
User management and identity management
Analyze and resolve hardware and software problems
Supporting colleagues in daily IT operations and coordinating more complex support cases

Further development & coordinationTechnical sparring partner for the IT support team management
Support in coordinating day-to-day business and providing perspective representation
Promote knowledge exchange and knowledge transfer within the team
Further development and optimization of ITSM and support processes
Co-design of the ticket system and knowledge base
Identification and implementation of measures to increase service quality and efficiency

Your profile:

Completed IT training (e.g. IT specialist system integration, IT system management) or comparable practical experience
2–5 years of professional experience in IT support as well as good knowledge of the Microsoft environment
Experience with Windows client and server environments and user and permissions management
Structured, solution-oriented way of working and a strong service mindset
Ideally, first experience in technical coordination, process optimization or ITSM

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Responsibilities

About the job

Our long-standing partner, an established trading company based in Oberhausen, is currently looking for an experienced personality IT-Support (m/w/d).

Your field of activity:

OperativeEnsuring 1st and 2nd level IT support in the Microsoft environment
Processing and resolving disruptions and service requests
Support of the Windows client and server environment
User management and identity management
Analyze and resolve hardware and software problems
Supporting colleagues in daily IT operations and coordinating more complex support cases

Further development & coordinationTechnical sparring partner for the IT support team management
Support in coordinating day-to-day business and providing perspective representation
Promote knowledge exchange and knowledge transfer within the team
Further development and optimization of ITSM and support processes
Co-design of the ticket system and knowledge base
Identification and implementation of measures to increase service quality and efficiency

Your profile:

Completed IT training (e.g. IT specialist system integration, IT system management) or comparable practical experience
2–5 years of professional experience in IT support as well as good knowledge of the Microsoft environment
Experience with Windows client and server environments and user and permissions management
Structured, solution-oriented way of working and a strong service mindset
Ideally, first experience in technical coordination, process optimization or ITSM