About the job

Our long-standing partner, an established trading company based in Oberhausen, is currently looking for an experienced personality IT-Support (m/w/d).

In this responsible role, you will ensure operational IT operations and support and at the same time actively participate in the further development and optimization of ITSM and support processes. As a technical sparring partner to the team management, you will support the coordination of day-to-day business, promote the exchange of knowledge within the team and, in the future, also take on tasks to support and represent the team management.

Your field of activity:

• OperativeEnsuring 1st and 2nd level IT support in the Microsoft environment
• Processing and resolving disruptions and service requests
• Support of the Windows client and server environment
• User management and identity management
• Analyze and resolve hardware and software problems
• Supporting colleagues in daily IT operations and coordinating more complex support cases

• Further development & coordinationTechnical sparring partner for the IT support team management
• Support in coordinating day-to-day business and providing perspective representation
• Promote knowledge exchange and knowledge transfer within the team
• Further development and optimization of ITSM and support processes
• Co-design of the ticket system and knowledge base
• Identification and implementation of measures to increase service quality and efficiency

Your profile:

• Completed IT training (e.g. IT specialist system integration, IT system management) or comparable practical experience
• 2–5 years of professional experience in IT support as well as good knowledge of the Microsoft environment
• Experience with Windows client and server environments and user and permissions management
• Structured, solution-oriented way of working and a strong service mindset
• Ideally, first experience in technical coordination, process optimization or ITSM