IT Service Desk Specialist - Level 1 at All Star Recruiting Locums LLC

Boca Raton, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Windows, Office 365, Teams, VPN, Salesforce, Hardware Troubleshooting, Video Technology, Networking, DNS, DHCP, Cybersecurity, Azure AD, Entra, IT Asset Management, Workstation Deployment

Industry

Staffing and Recruiting

Description

TECHNOLOGY SUPPORT – LEVEL 1 All Star Healthcare Solutions® Location: Boca Raton, FL (On-Site, 5 Days/Week) - NO ONSITE OR HYBRID Employment Type: Full-Time ABOUT ALL STAR HEALTHCARE SOLUTIONS All Star Healthcare Solutions® is one of the nation’s fastest-growing healthcare staffing firms, recognized for world-class culture, award-winning service, and our signature Red Carpet Service. COMPANY CULTURE HIGHLIGHTS • People-first, relationship-driven culture rooted in Red Carpet Service. • Fast-paced, high-performance environment with strong teamwork and collaboration. • Award-winning workplace recognized for excellence and employee satisfaction. • Commitment to continuous improvement, innovation, and professional growth. POSITION SUMMARY We are seeking Level 1 Technology team member to provide on-site, hands-on technology support and to partner closely with our Managed Service Provider (MSP). This role supports end users during business hours, assists with device and office technology needs, and coordinates with our MSP for ticket resolution and escalations. This is a full-time, on-site role with Monday–Friday hours. KEY RESPONSIBILITIES • Provide on-site, hands-on support for employees and office technology needs. • Serve as an internal point of coordination with our MSP, assisting with ticket submission, follow-up, and escalation. • Diagnose and resolve Windows, Office 365, Teams, VPN, Salesforce, and hardware issues. • Support conference rooms, meetings, and video technology. • Monitor, update, and coordinate support tickets with our MSP in accordance with SLAs. Deploy, configure, and troubleshoot workstations and peripherals. • Assist with onboarding/offboarding processes. • Follow cybersecurity best practices and company compliance policies. • Maintain accurate IT asset records and ensure organized IT environments. • Participate in daily IT standups and contribute to documentation. QUALIFICATIONS Required: * 1+ years IT support or systems administration experience. * Beginner-level Microsoft 365, Azure AD/Entra, Windows, and Salesforce knowledge. * Foundational understanding of networking concepts (DNS, DHCP, VPN) and ability to follow troubleshooting playbooks. * Cybersecurity awareness and experience supporting enterprise tools. * Ability to work full-time on-site. Preferred: * Experience with firewalls, virtualization, and SIEM/EDR tools. * Relevant certifications (Security+, Microsoft 365, Azure Administrator).

Responsibilities

Provide hands-on, on-site technology support for employees and office equipment while coordinating with a Managed Service Provider for ticket resolution. Manage workstation deployment, assist with onboarding/offboarding, and ensure compliance with cybersecurity and IT asset policies.