IT Service Desk Specialist - Level 3 at All Star Recruiting Locums LLC

Boca Raton, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft 365, Azure AD, Entra, Salesforce, Windows, DNS, DHCP, Routing, VPN, Cybersecurity, Infrastructure support, Troubleshooting, Mentoring, Technical project management, Inventory control

Industry

Staffing and Recruiting

Description

TECHNOLOGY SUPPORT – LEVEL 3 All Star Healthcare Solutions® Location: Boca Raton, FL (On-Site, 5 Days/Week) - NO REMOTE OR HYBRID Employment Type: Full-Time ABOUT ALL STAR HEALTHCARE SOLUTIONS® All Star Healthcare Solutions® is one of the nation’s fastest-growing healthcare staffing firms, recognized for world-class culture, award-winning service, and our signature Red Carpet Service. COMPANY CULTURE HIGHLIGHTS • People-first, relationship-driven culture rooted in Red Carpet Service. • Fast-paced, high-performance environment with strong teamwork and collaboration. • Award-winning workplace recognized for excellence and employee satisfaction. • Commitment to continuous improvement, innovation, and professional growth. POSITION SUMMARY The Level 3 Technology Support role is a senior resource responsible for advanced troubleshooting, infrastructure support, escalations, and mentoring Level 1 and Level 2 staff. This is a full-time, on-site role with Monday–Friday hours. KEY RESPONSIBILITIES • Act as top-level escalation for complex technical issues. • Resolve advanced systems, network, and identity-related problems. • Support Microsoft 365, Teams, SharePoint, Azure AD/Entra, and Salesforce. • Participate in security enforcement, MFA, compliance, and audits. • Leads technical projects, upgrades, and deployments as assigned and architected by Technology leadership, providing hands-on execution and escalation support. • Oversee IT inventory control and organization of technology spaces. • Mentor junior technicians and contribute to documentation. QUALIFICATIONS Required: * • 5+ years IT support or systems administration experience. * • Expert-level Microsoft 365, Azure AD/Entra, Windows, and Salesforce expertise. * • Strong networking knowledge: DNS, DHCP, routing, VPN. * • Cybersecurity awareness and experience supporting enterprise tools. * • Ability to work full-time on-site. Preferred: * • Experience with firewalls, virtualization, and SIEM/EDR tools. * • Relevant certifications (Security+, Microsoft 365, Azure Administrator). Page Break

Responsibilities

The role involves acting as a top-level escalation point for complex technical issues and providing infrastructure support. Additionally, the specialist will mentor junior staff and lead technical projects, upgrades, and deployments.