IT Service Desk Specialist – Level I at Kaimetrix

Fort Belvoir, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Troubleshooting, Software Troubleshooting, Incident Resolution, Ticketing Systems, Customer Service, Technical Documentation, Client-level Support

Industry

Information Technology & Services

Description

About the role Kaimetrix is seeking an IT Service Desk Specialist – Level I to serve as the first point of contact for technical support in a secure, mission-critical environment. This role is responsible for providing initial troubleshooting and resolution of client-level hardware and software issues while ensuring a high level of customer service and adherence to established support procedures. What you'll do Troubleshoot, diagnose, and resolve technical problems related to client-level hardware and software Follow established organizational processes and procedures for incident resolution Serve as the first point of contact for customer support requests and provide timely assistance Manage and maintain a ticketing system to log, track, and document all support requests Provide clear and effective communication to customers throughout the support process Ensure accurate documentation of incidents, troubleshooting steps, and resolutions Support consistent and reliable delivery of IT services in alignment with operational requirements Qualifications Education/Experience: Minimum of 2 years of progressive experience in technical support or IT service desk roles Associate of Arts (AA), Associate of Applied Science (AAS), military training, or equivalent experience Certifications: Advanced Certification such as CompTIA A+, CompTIA Security+ Clearance: Active Tier 3 (T3) background investigation or ability to obtain and maintain Kaimetrix, L.L.C. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Kaimetrix offers a comprehensive benefits package that includes medical, dental, and vision insurance; company-paid short-term and long-term disability coverage; company-paid life and AD&D insurance with additional voluntary options; a 401(k) and Roth retirement plan with employer matching; paid time off that increases with tenure; 11 paid federal holidays; FSA and HSA options; commuter benefits; annual education reimbursement for approved training and certifications; employer-paid identity protection; and optional supplemental coverages such as accident, cancer, critical illness, and hospital indemnity.

Responsibilities

Serve as the first point of contact for technical support, diagnosing and resolving client-level hardware and software issues. Manage the ticketing system to document incidents and ensure reliable delivery of IT services.