IT Service Desk Specialist - Level II at Connected Logistics

Aurora, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

67000.0

Posted On

26 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Assistance, Problem Analysis, Hardware Support, Software Support, Systems Support, Phone Support, Email Support, Chat Support, Troubleshooting, Escalation Path, Security+, IAT II Certification, SSBI, T5, TS Background Check, T3 Suitability

Industry

Defense and Space Manufacturing

Description

Description Connected Logisitics is looking for an IT Service Desk Specialist (II) to provide standardized, on-site Information Technology (IT) services to the Program Executive Office (PEO) Medical Systems (MS) / Chief Information Officer (CIO) J-6. In this role you will answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems of users and acts as a contact for users having problems using computer software, hardware, and operating systems. Acts as the escalation path to resolve moderate to highly complex technical issues. Specialized in certain aspects of technologies to assist the customer base. Provides support for call overflow during peak time or reduced staff during off peak hours. Requirements Must have a current SSBI/T5/TS background check or T3 Suitability Four (4) years of progressive experience demonstrating the required proficiency. Bachelor’s degree and/or equivalency IAT II Certification, such as a Security + CE CE: Associate (professional preferred) level certification for supported technology as approved by the COR. Connected Logistics respects the need for confidentiality for all applicants. Total Rewards Statement: We believe in fairness and clarity throughout our hiring process. The anticipated salary range for this position is $60,000-$67,000 good faith range based on factors such as your experience, geographic location, and any applicable contractual requirements, and may vary slightly. Beyond salary, we provide a robust benefits package and encourage ongoing professional development, because your growth and well-being matter to us. We’re excited to support you in building a rewarding career with us! Connected Logistics respects the need for confidentiality for all applicants. Connected Logistics offers an excellent benefits package that includes health, dental, vision, life, and disability insurance, a great 401(k) package, and generous Paid Time Off. Beyond salary, we provide a robust benefits package and encourage ongoing professional development, because your growth and well-being matter to us. We’re excited to support you in building a rewarding career with us! EQUAL OPPORTUNITY EMPLOYER. It is our policy to abide by all federal, state and local laws prohibiting employment discrimination solely on the basis of a person’s race, religious creed, color, national origin, ancestry, physical disability, mental condition (including, but not limited to, cancer related or HIV related), marital status, sex, gender (including sex stereotyping), age, sexual orientation, military status, or any other protected status except where a reasonable, bona fide occupational qualification exists.

Responsibilities

The IT Service Desk Specialist (II) will provide standardized, on-site IT services to the PEO Medical Systems / CIO J-6 by answering user questions and providing technical assistance for hardware, software, and systems via phone, email, or chat. This role also acts as the escalation path for moderate to highly complex technical issues and provides support during peak times or staff reductions.