IT Service Desk Specialist – Level III at Kaimetrix

Fort Belvoir, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Advanced Troubleshooting, Technical Support, Hardware Diagnostics, Software Troubleshooting, Root Cause Analysis, Ticketing Systems, Knowledge Base Management, Client-level Support, System Functionality Maintenance, Service Continuity

Industry

Information Technology & Services

Description

About the role Kaimetrix is seeking an IT Service Desk Specialist – Level III to provide advanced technical support for client-level hardware and software issues in a secure, mission-critical environment. This role is responsible for diagnosing complex technical problems, implementing effective solutions, and ensuring a high level of customer satisfaction through efficient support services. What you'll do Utilize advanced troubleshooting techniques and diagnostic tools to identify root causes of technical issues Provide in-depth technical support for client-level hardware and software problems Collaborate with other technical teams to resolve complex issues and ensure timely resolution Document troubleshooting steps, resolutions, and outcomes in the designated ticketing system Leverage knowledge base resources to support issue resolution and contribute to knowledge sharing Continuously identify opportunities to improve support processes and enhance customer satisfaction Support the implementation of effective solutions to maintain system functionality and service continuity Qualifications Education/Experience: Minimum of 6 years of progressive experience in technical support or IT service desk roles Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience Certifications: Advanced Certification such as CompTIA CASP+ or (ISC)² CISSP Clearance: Active Tier 3 (T3) background investigation or ability to obtain and maintain Kaimetrix, L.L.C. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Kaimetrix offers a comprehensive benefits package that includes medical, dental, and vision insurance; company-paid short-term and long-term disability coverage; company-paid life and AD&D insurance with additional voluntary options; a 401(k) and Roth retirement plan with employer matching; paid time off that increases with tenure; 11 paid federal holidays; FSA and HSA options; commuter benefits; annual education reimbursement for approved training and certifications; employer-paid identity protection; and optional supplemental coverages such as accident, cancer, critical illness, and hospital indemnity.

Responsibilities

Provide advanced technical support for client-level hardware and software issues within a secure, mission-critical environment. Diagnose complex problems, implement solutions, and document outcomes to ensure high customer satisfaction and service continuity.