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IT Service Desk Specialist – Level III at Kaimetrix

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Troubleshooting, Software Troubleshooting, Root Cause Analysis, Ticketing Systems, Knowledge Base Management, Client-level Support, System Performance Monitoring

Industry

Information Technology & Services

Description

About the role Kaimetrix is seeking an IT Service Desk Specialist – Level III to provide advanced technical support for client-level hardware and software issues in a secure, mission-critical environment. This role leverages advanced troubleshooting techniques and knowledge base resources to diagnose issues, identify root causes, and implement effective solutions to maintain system performance and user satisfaction. What you'll do Utilize advanced troubleshooting techniques and diagnostic tools to identify root causes of technical issues Provide in-depth technical support for client-level hardware and software systems Collaborate with other technical teams as needed to resolve complex problems Document all troubleshooting steps and resolutions in the designated ticketing system to support knowledge sharing Leverage knowledge base resources to improve resolution efficiency and consistency Continuously identify opportunities to enhance support processes and improve customer satisfaction Ensure timely resolution of issues to maintain operational continuity and service performance Qualifications Education/Experience: Minimum of 6 years of progressive experience in technical support or IT service desk roles Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience Certifications: CompTIA CASP+ or (ISC)² CISSP Clearance: Active Tier 3 (T3) background investigation or ability to obtain and maintain

Responsibilities

Provide advanced technical support for client-level hardware and software in a secure, mission-critical environment. Diagnose root causes of technical issues and document resolutions to maintain operational continuity.