IT Service Desk Specialist at O Bee Credit Union

Lacey, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

41.42

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Documentation, Troubleshooting, User Account Management, Network Issues, PC Hardware, Software Installation, Problem Solving, Information Security, Data Privacy, Organizational Skills, Time Management, Customer Service, Remote Assistance Software, Help Desk Procedures, CMDB Management

Industry

Banking

Description

Description O Bee Credit Union is hiring an IT Service Desk Specialist to join our amazing team. This is a full-time role that plays a vital part in supporting our mission, our members, and our one-of-a-kind company culture. What You’ll Do: As our IT Service Desk Specialist, you will play a vital role in delivering exceptional technical support to our employees. This position is responsible for being the first level contact for IT support requests and incidents, researching questions to ensure timely support and following procedures to ensure accurate documentation and escalation. The Details: Location: Lacey, WA Pay Range: The range for this position is $27.61-$41.42 per hour with a target range of $27.61-$34.52 per hour, depending on relevant experience and qualifications. Why You’ll Love Working Here: Our organization is deeply rooted in the communities we serve, and we take pride in being a part of local events like parades and festivals. First and foremost, we love our members. We offer a competitive benefits package, including: Employer-paid medical, dental, and vision insurance options 100% 401(k) match up to 4% of your salary Tuition reimbursement Charitable Volunteer Hours Incentive pay for achieving individual or company goals Responsibilities: Act as the primary contact for all IT support requests and incidents through various channels and provide timeline and effective solutions. Follow standard help desk procedures to ensure accurate documentation and efficient issue resolution, escalating situations requiring urgent attention as needed. Research questions using available information and resources and utilizes remote assistance software to troubleshoot, diagnose and resolve system issues while advising users on appropriate actions. Image, deploy, and maintain standard IT equipment. Maintains accurate CMDB. Manage user accounts, permissions, and access rights in accordance with credit union policies. Maintain accurate up-to-date documentation of IT processes, procedures, and knowledge base articles to facilitate efficient issue resolution and information sharing. Perform system-related daily, monthly, quarterly and year-end processing. Complete a variety of operational tasks and projects, including software installations, PC and printer troubleshooting, job scheduling, and resolving or routing user questions and issues. On-call status support in rotation with others in the IT Department as well as some weekend work. Apply today and be part of something meaningful at O Bee Credit Union. O Bee Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. Requirements Must have an associate degree in Information Technology or a related field. Equivalent education, training, or professional experience in an office or technical environment may be considered in place of the degree. A bachelor’s degree is preferred. Experience with Jack Henry Symitar and ancillary system is preferred. Experience in solving connectivity and other network issues. A+, Microsoft, Security+, Network+ certification is preferred. Must be able to follow documented instructions and escalations. Strong Knowledge of PC hardware and software - installing, configuring, diagnosing and troubleshooting. A strong commitment to providing exceptional service and a proactive approach to meeting end-users’ needs. Ability to manage user expectations and find solutions within organizational guidelines. In-depth understanding of diverse computer systems and networks. Strong organizational and time management skills. Excellent diagnostic and problem-solving skills. Knowledge of information security and data privacy principles.

Responsibilities

The IT Service Desk Specialist will act as the primary contact for IT support requests and incidents, providing effective solutions and ensuring accurate documentation. Responsibilities also include managing user accounts, maintaining IT equipment, and performing system-related processing.