Experience

3 - 6 Years

Monthly Salary

AED 4,000 - 5,000 (₹98,182 - ₹122,728)

Job Location

Sharjah(Al Butina) - United Arab Emirates (UAE)

Education

Bachelors in Computer Application(Computers)

Nationality

Indian

Gender

Female

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

• Serve as the first point of contact for users experiencing IT issues, ensuring prompt and professional support.
• Diagnose hardware and software problems with precision, utilizing a structured troubleshooting approach.
• Document all user interactions and technical issues in the ticketing system, ensuring accuracy and completeness for future reference.
• Escalate complex issues to higher-level technical teams, maintaining communication with users throughout the process.

Desired Candidate Profile

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• A minimum of 2 years of experience in an IT support or service desk role, showcasing a solid understanding of IT environments.
• CompTIA A+, ITIL Foundation, or equivalent certifications, demonstrating expertise in IT service management principles.
• Experience in a customer-centric environment, highlighting strong interpersonal skills and the ability to manage user expectations.

Employment Type

• Full-time

Company Industry

• MedicalHealthcareDiagnosticsMedical Devices

Department / Functional Area

• IT Hardware SupportIT Hardware Repair & Maintenance

..............