IT Service Desk Support Technician at Melbourne Grammar School

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Knowledge, User Account Management, Service Desk Support, Asset Management, Learning Management System, Microsoft Server Operating Systems, Mobile Devices, Network Topologies

Industry

Description

IT Service Desk Support Technician Melbourne Grammar School is seeking a IT Service Desk Support Technician to join the dedicated IT Department at the School, in a role that offers variety and interesting technical challenges. This role works as part of a nimble team of Service Desk professionals who take pride in the high-quality service and timely advice they provide students, parents and staff of the School. Located primarily in our South Yarra campus (with one week or more each term at our Caulfield campus). This is a full-time ongoing position. You will: Possess excellent IT knowledge and skills. Create and maintain user accounts Provide phone, face-to-face and Service Desk support Maintain asset movements through the Service Desk system Provide support and manage user accounts for staff, students and parents accessing and using the Learning Management System and services Monitor notebook repair status and inform the Service Desk Manager accordingly Have excellent knowledge of Microsoft server operating systems and applications, mobile/tablet devices and network topologies. Our School is a place of extraordinary possibilities Melbourne Grammar School is one of Australia's leading independent schools that believes in the holistic education of young people. This role is based at our South Yarra campus where our Senior School welcome around 850 boys in Years 9 – 12 each day and our Wadhurst campus, comprises 400 boys in Years 7 and 8 where they make the transition from primary to secondary education in an environment designed with their needs in mind. We believe that education can create extraordinary possibilities in the lives of young people and the communities in which they live. We engage talented people and want them to create possibilities for themselves and for others. Teaching and learning at Melbourne Grammar School strikes a balance between the best of traditional approaches and contemporary practice. We are focused on growth and active participation, and our work is supported by expert and dedicated teachers, outstanding resources and learning spaces purpose-built for young learners. To learn more about what it’s like working at Melbourne Grammar School, click here to discover what our staff have to say. Applying for the role To apply, please click on the ‘Apply Now’ button to be redirected to our secure online staff recruitment portal. Click here for job description. Applications close Sunday 25 January 2026. Please note, Melbourne Grammar staff must hold or be able to obtain a valid Working with Children Check. Melbourne Grammar School reserves the right to interview and appoint prior to the closing date. Applicants should familiarise themselves with Melbourne Grammar Schools Child Safety policies and procedures and the values available on our website. For enquiries, please contact the Human Resources Team via employment@mgs.vic.edu.au

Responsibilities

The IT Service Desk Support Technician will provide phone, face-to-face, and Service Desk support while managing user accounts for staff, students, and parents. They will also maintain asset movements and monitor notebook repair statuses.