IT Service Desk Support at The Salvation Army

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Level 1 and 2 Support, Incident Resolution, Problem Resolution, Request Fulfillment, Access Management, Windows Server, Collaboration Systems, Software Installation, Hardware Installation, Security Compliance, Vendor Management, O365, Windows 10, Virtual Desktop Environment, Active Directory, Service Now

Industry

Non-profit Organizations

Description

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. About the Role We are seeking a Full-Time IT Service Desk Analyst for a Full time- Permanent opportunity at THQ Blackburn, VIC, tasked with providing a truly exceptional, customer focused technology service to drive excellence and performance of IT services. As a Service Desk Analyst, you will provide an exceptional customer experience for our 10,000 strong geographically dispersed workforce and strive to understand the customer’s needs, issues and requirements to ensure a fast and appropriate solution is delivered. Key responsibilities for this role will include: Providing level 1 and 2 support to resolve incident, problems and requests; Providing access management through appropriate technology such as Windows Server or collaboration systems; Supporting the production and development environments; Coordinating and implementing software and hardware installations and upgrades; Complying with the company’s security and compliance requirements and Vendor management Configuring, maintaining & supporting approved government and enterprise applications as required. About You Required Work Experience: To be considered for the role you must have worked as a Service Desk Analyst or on an IT Help desk for at least 1 year in a large ITIL aligned organisation. Key Technical Skills: Experience with O365, Windows 10, virtual desktop environment, enterprise applications, Window Servers, Active Directory and Service Now; A practical understanding of the ITIL framework with foundation certification an advantage; Microsoft MCP desired or other appropriate certification; Strong knowledge of computer hardware with a focus on workstations and laptopStrong customer-facing, interpersonal, communications skills; Clear written and verbal communication skills; Strong problem solving / troubleshooting skills; Excellent organisational and time management skills. You will be a team player who possesses a confident and engaging personality and thrives in a fast-paced troubleshooting role to provide exceptional customer service. Education Qualifications: To be successful in this role you must have a degree in Computer Science or similar. Why Work for us In return we offer our employees real and meaningful benefits such as; NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits Flexible working conditions (As per business requirement) Paid parental leave Financial, retail and lifestyle discounts and benefits Employee Assistance Program - Independent confidential counselling service Opportunity for career development An inclusive culture of dedicated, passionate and professional team members Positively supporting and impacting the lives of others through your career contribution The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Responsibilities

The role involves providing Level 1 and 2 support to resolve incidents, problems, and requests, alongside managing access through technologies like Windows Server and collaboration systems. Key duties also include coordinating software/hardware installations, maintaining enterprise applications, and ensuring compliance with security requirements.