IT Service Desk Technician 1 (Org Wide) (Hybrid) at Lakeland Care Plus INC

Fond Du Lac, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

0.0

Posted On

27 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Incident Management, Asset Tracking, PC Deployment, Microsoft Desktop Platforms, Network Troubleshooting, Documentation, End User Training, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Communication Skills

Industry

Description

Description The IT Service Desk Technician 1 role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level. Essential Competencies: Manage the processing of incoming requests to the Service Desk to ensure courteous, timely, and effective resolution of end user issues. Assist with LCI’s IT equipment via order tracking, warranty, and scheduling installations. Manage inventory and asset tracking of all equipment, software, and software licenses. Manage PC setup and deployment for new employees using standard hardware, images, and software. Assess support calls and tickets to determine appropriate staff for problem resolution / escalation. Recommend procedure modifications or improvements. Ensure proper recording, documentation, and closure of all reported issues. Ongoing training and education provided internally. Provide initial technical assistance with all computer related issues.? Provide guidance and technical assistance to the staff members. Assist in training office staff on personal computer software. Provide back-up support for other information systems services personnel. Develop end user training guides and documentation on the use of LCI’s systems and software. Requirements Associate degree in information systems, computer science or related field is desired, or equivalent combination of formal education and experience preferred (includes knowledge, skills, and abilities). Minimum of one (1) year of related work experience or equivalent schooling including working with Microsoft desktop platforms. Knowledge of computer equipment and network systems. Ability to diagnose and take corrective action in addressing computer/network problems. Excellent written and verbal communication skills. Demonstrated proficiency with Microsoft Word, Excel and PowerPoint and willingness to learn new software applications. Strong organizational ability. Ability to maintain high level of confidentiality. Current driver’s license, acceptable driving record and proof of adequate insurance required. We are an equal employment opportunity employer functioning under an Affirmative Action Plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Responsibilities

The role focuses on resolving end-user help requests and ensuring proper computer operation through diagnostic tools and hands-on support. Responsibilities include managing IT equipment inventory, PC deployment for new hires, and developing training documentation.