Overview:
Are you an experienced 1st IT Service Desk Technician looking for an opportunity to progress within a busy IT Team? Have you worked on large scale laptop deployments?
We are looking for an experienced 1st line IT Service Desk Technician who is solutions orientated and passionate about helping others.
You will work alongside an experienced team deploying new laptops, answering user queries and efficiently responding to service requests, both over the phone and via our ticketing system. You will proactively resolve queries and identify trends to help improve team efficiency.
It is a friendly team who are always looking for ways to improve. You will be supported by your manager to develop your career and provide continuous learning opportunities.
To succeed in this role you will be approachable, be able to communicate effectively and build working relationships across the business.
This role is initially a work from office position to support a large rollout of new laptops to the business. Once complete it will be hybrid working Monday to Friday, our office is based in Leeds City Centre.

AS THE IT SERVICE DESK TECHNICIAN, YOU WILL:

• Build and deploy laptops with Windows 11 for all Walker Morris colleagues.
• Migrate essential data from existing laptops to a new device.
• Investigate, monitor and resolve any incidents/service requests assigned to you
• Liaise with our internal and external clients, IT support personnel and external suppliers to resolve incidents
• Log and monitor incidents and service requests using the Service Management software, ensuring that all contact and updates are recorded
• Conduct trend analysis to proactively reduce common requests

• Liaise with the Line Managers to identify, diagnose and resolve IT incidents and service requests

  We are looking for:

• A friendly, helpful person with a couple of years’ experience within 1st line support role

• Experience of 2nd line support is beneficial but not required
• Experience of building & deploying laptops
• Relevant IT qualifications/education are preferred but not essential
• Excellent diagnostic skills
• Ability to communicate clearly with key stakeholders and colleagues
• Organised with the ability to prioritise your workload

• Embrace the fact everyone is different and unique.
• You can be serious without wearing a suit.
• Never lose sight of the bigger picture.
• Two heads are better than one.
• Take the bull by the horns.
• We win & lose together