IT Service Desk Technician

at  Ayvens

At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
An excellent opportunity to work in our Bristol office (BS16 7LB) as part of the Technology & Change Management division. Candidates must be able to commute to the office.

Overall Purpose of the role

• Providing first line helpdesk support to our customers, assisting them with Hardware and software problems via phone, email or Service Desk.
• Working to set call SLA’s targets: meet & improve processes and look to take a proactive attitude.
• To provide high levels of service to business users and customer functions through the delivery and maintenance of the company’s infrastructure and information systems.
• To support the ethos of professionalism, team spirit and innovation.

Key Responsibilities

• To provide technical support on ALD information systems, answering support queries either onsite or via phone or email
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• To take ownership of user problems and be proactive when dealing with user issues
• To log all calls on the call logging system and maintain full documentation
• To maintain all assets are correctly recorded and up to date in the asset database
• Ensure all internal IT and Security policies are adhered to
• Support users in the use of computer equipment by providing necessary training and advice.
• Maintain SLAs and OLAs of more complex service issues by escalating to the relevant support tier and IT department
• To arrange for external technical support where problems cannot be resolved in house
• Document systems, process and procedures for reference purposes.
• Ensure that all data is keep and handled securely throughout it life cycle
• To complete all regular maintenance task are completed and recorded
• Ensure that all software, anti-virus and patches are deployed in occurrence with the policy

Required Skills and Experience

• Incident and service request management.
• Highly competent in end point management
• Develops others by sharing own experience and expertise
• Ability to learn new technologies and skills
• Excellent communication skills, written, verbal, report writing and presenting
• Excellent time management, planning, organisational and delegation skills
• Self-motivated
• Able to lead by example and acting with integrity
• Ability to see big picture and evaluate the wider implications of solutions or processes
• Ability to work as part of a team as well as individually

What we can offer

• Annual salary between £25,000 - £30,000 depending on experience
• Generous contributory pension scheme
• 25* days holiday, in addition to Bank Holidays
• Volunteering days to assist in charity work / CSR Initiatives
• An excellent CSR agenda – Ecovadis certification
• Flexible working options available
• Study leave where applicable
• Enhanced parental leave
• Occupational Health Programme
• Introduction Bonuses for referring an Employee or Customer
• Access to LinkedIn Learning / time towards to your CPD
• Cycle2work Scheme
• EV charging points, bike storage, shower & changing facilities and car parking
• Progressive / collaborative culture

If you’re excited about the prospective of working with us and have most of the skills or experience we’re looking for, please go ahead and apply. You could be just what we need!
Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that’s diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

• ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.

Overall Purpose of the role

• Providing first line helpdesk support to our customers, assisting them with Hardware and software problems via phone, email or Service Desk.
• Working to set call SLA’s targets: meet & improve processes and look to take a proactive attitude.
• To provide high levels of service to business users and customer functions through the delivery and maintenance of the company’s infrastructure and information systems.
• To support the ethos of professionalism, team spirit and innovation

Key Responsibilities

• To provide technical support on ALD information systems, answering support queries either onsite or via phone or email
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• To take ownership of user problems and be proactive when dealing with user issues
• To log all calls on the call logging system and maintain full documentation
• To maintain all assets are correctly recorded and up to date in the asset database
• Ensure all internal IT and Security policies are adhered to
• Support users in the use of computer equipment by providing necessary training and advice.
• Maintain SLAs and OLAs of more complex service issues by escalating to the relevant support tier and IT department
• To arrange for external technical support where problems cannot be resolved in house
• Document systems, process and procedures for reference purposes.
• Ensure that all data is keep and handled securely throughout it life cycle
• To complete all regular maintenance task are completed and recorded
• Ensure that all software, anti-virus and patches are deployed in occurrence with the polic