Job Title : Technical Support Coordinator
About Us : Computech Corporation has over 20 years of experience providing contract, temporary, and direct-hire staffing services. We successfully work with public and private sector entities nationwide and offer staffing solutions for Information Technology (IT), Engineering, Medical, Professional, Finance, Administrative, Light industrial, Manufacturing, and other workforce needs.
Job Summary: Technical Support Coordinator - Store Systems Support REMOTE Phone Support & Troubleshooting 100% of the time. Training and Transitions are mandatory in-office activities and typically span a total of three weeks. To start working at home they must pass a quality while they are in office, so depending on those results it could be 3+ weeks. The standard timeline involves a week and a half for Training, and then participants must successfully complete Transitions, including passing a call quality assessment, before being eligible to work from home.
Q&A:
Start Date 8/27/2025 (Equipment Pickup Day)
Training Window Dates 8/28/2025 – 9/12/2025
Training Hours 9a-530p
Department Staffing Hours 8a-12a Mon - Fri; 9a-10p Sat/Sun
Agent shifts Schedules range with start times from 8a to 330p with 1 weekend shift & 1 day off during week
Agent Shifts cont. Shifts will be selected during training
Channels Supported Phone & Chat

Department hours: Monday – Friday 8am – midnight; Saturday: 9am – 10pm; and Sunday 10am – 10pm

• Basic Technical knowledge of Microsoft Windows – able to trouble shoot application installs, windows machine system configurations (standard cpu and laptop)
• Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity)
• Basic Hardware and software application trouble shooting skills Looking for candidates with strong empathy skills/retail background

SKILLS:

• Technical Aptitude Required
• Open Schedule Availability
• Previous call center experience preferred
• Previous technical / customer service experience preferred
  Pay rate: $18.50/hourly on w2
  This position can be called as technical support, IT support, IT Helpdesk etc.,

Please refer the Job description for details