Role Overview:
We are looking for someone to join us as a Helpdesk Support Analyst.
This role sits at the core of our Global IT Service Desk team, delivering high-quality, user-focused IT support across the EMEA region.
You will provide both in-person and remote support across multiple geographies, take ownership of technical issues through to resolution, and actively contribute to wider infrastructure and workplace improvement initiatives. You’ll be expected to demonstrate sound technical judgment, excellent communication, and a proactive, service-oriented mindset.
This role is hybrid with 3 days per week in our Stapeley office
You Will:

ESSENTIAL SKILLS AND EXPERIENCE

• Proven experience in a 2nd line IT support role with multi-site or international reach.
• Proficient in supporting Windows 10/11, Microsoft 365 and Exchange Online.
• Experience using a ticket management system (we use Ivanti Neurons) to manage support incidents and requests.
• Solid understanding of endpoint management, patching, and anti-malware tools.
• Hands-on experience with device provisioning and remote support tools.
• Competence in scripting or automating routine support tasks using PowerShell or similar.