Great benefits. Competitive pay. We know these are some of the things people look for in a job.
If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you.
When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days’ work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.
Wounded Warrior Project’s (WWP) IT Service Desk Technician supports teammates by providing technical assistance and support related to WWP computer systems, hardware, and software. The goal of the IT Service Desk Technician is to ensure service requests are responded to efficiently and effectively via telephone, utilizing remote support tools, or in-person.

KNOWLEDGE, SKILLS, & ABILITIES:

• Intermediate operating knowledge of and experience with personal computers, Macintosh computers, servers, peripherals, Windows, Mac OS, and Microsoft Office
• Operating knowledge of typical office equipment, such as CISCO VOIP telephones, copier, fax machine, E-mail, etc. required within three (3) months after entering position
• Advanced computer troubleshooting, analysis, critical thinking and problem solving skills
• Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations
• Experience with a trouble-ticketing system
• Experience with mobile device support, iPhone/iPad Support, desktop imaging and security patching
• Effectively manage multiple priorities with a strong attention to detail in a fast paced environment
• Excellent oral and written communication skills
• Organized, diligent, and able to troubleshoot, problem-solve, and prioritize
• Commitment to helping a highly successful organization implement systems to support significant growth
• Strong organizational and time management skills with a highly developed attention to detail
• Highly motivated

EDUCATION & EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent required
• Associates degree with an IT concentration preferred
• Three (3) years’ experience utilizing a variety of computer hardware, software, and networking required

PHYSICAL REQUIREMENTS & ESTIMATED FREQUENCY:

• Walking: Intermittently
• Speaking: Intermittently
• Hearing: Intermittently
• Vision: Frequently
• Sitting for extended periods: Frequently
• Standing for extended periods: Intermittently
• Extended periods viewing computer screen: Frequently
• Lifting/carrying up to 20 pounds various items: Intermittently
• Lifting/carrying more than 20 pounds various items: Rarely
• Pushing/Pulling: Rarely
• Bending/Stooping: Rarely
• Reaching/Grasping/Manual Dexterity: Rarely
• Writing: Intermittently
• Climbing: Rarely
• Exposure to outdoor elements: Rarely
• Travel: Up to 25%
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#LI-HYBRID

Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.
Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means.”

• Organize the WWP Help Desk so that all incoming WWP support calls are dealt with in a timely and effective manner
• Prioritize outstanding IT support calls and schedule in order of prioritization to the relevant IT Support Technicians
• Analyze and resolve urgent first-line support calls when escalated via the WWP Help Desk
• Promote best practices in the use of IT hardware and software
• Provide advice and demonstrate use of software and hardware to end-users
• Keep all WWP hardware safe and secure
• Monitor status of WAN links and carry out basic investigations prior to reporting any issues to WWP Senior Management
• Input new system users onto the WWP Help Desk system contacts database and maintain existing information ensuring it is correct and up to date
• Input new system users onto the organization domain, e-mail system, and proxy servers within set timescales and ensure existing system users’ information is correct and up to date
• Liaise with third party support organizations for repairs/replacements
• Perform IT installations, configurations, and troubleshoot computer hardware and software in accordance with IT Services standards
• Perform the daily file server backup checks
• Perform system administration and support of IT Help Desk System
• Liaise with staff as to the status of their existing calls
• Liaise with third party support suppliers to resolve support calls that require actions from them
• Provide feedback to Senior IT Staff regarding potential staff desktop training requirements
• Participate in WWP meetings / review meetings or locality site meetings and provide feedback as required
• Monitors and recommends best practices procedures for all users accessing WWP technical resources
• Perform preventive maintenance as recommend by Microsoft standards on all desktops computers
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned