ON A PERSONAL LEVEL

As a person, you are positive and passionate about service and can work independently and in a structured way. You have a genuine interest in working with people and solving challenges with your good problem-solving ability. We see being communicative, socially competent and having a high sense of service as an advantage. You are someone who want to learn more, continue to develop and can maintain calm and focused in stressful situations. You are a team player who enjoys working with others to achieve given goals.
It’s a requirement for this role that you have several years of previous experience and knowledge in IT. Having experience of working with Windows 10, Office 365 and/or MacOS is an advantage.

As a IT Desk Technician you are a key success factor in our ambition to provide the best possible service to our customer as well as the co-workers at Resurs. You are given the opportunity to influence and develop both yourself and our way of working.
In this role, you take ownership of Resurs incoming cases. Your primary tasks will be to support our colleagues and external customers in IT related matters through ServiceNow, telephone and onsite support. You solve incidents, handle requests and dispatch tickets to other teams. The team is responsible for continuously improving our processes/tools and ways of working