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IT Service Desk Technician at Revel Staffing

Pleasant Prairie, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Desk, Troubleshooting, Incident Management, Data-Center Operations, User Account Setup, ITIL, DataClear Certification, Change Management, Problem Management, System Monitoring, Server Reboots, Tape Storage, Report Generation, Security Maintenance, AS400 IPLs, Desktop Support

Industry

Staffing and Recruiting

Description

A leading North American distributor is conducting a confidential search for an IT Service Desk Technician to support a high-volume e-commerce and distribution environment. Join a fast-paced technology team and play a key role in keeping critical systems running smoothly. Key Responsibilities Provide first-line support and troubleshooting for desktop, laptop, and data-center hardware/software issues. Create and manage incident tickets, escalating to the appropriate support groups as needed. Lead or assist with major IT incident management to quickly resolve business-impacting issues. Support IT operations such as system saves/restores, AS400 IPLs, server reboots, off-site tape storage, and report generation/distribution. Conduct user account setup, security maintenance, and systems monitoring. Required Qualifications High school diploma or equivalent (Bachelor’s degree preferred). 3+ years of IT service desk or data-center operations experience. DataClear Certification (or equivalent recognized data-security credential) required. Proficiency with ITIL-compliant service management platforms (ServiceNow preferred). Experience in incident, change, and problem management across multi-location data centers. Compensation & Benefits Complete health insurance and 401(k) with 6% employer match starting day one. Multiple bonus programs, paid holidays, and generous paid time off. Tuition assistance for professional continuing education.

Responsibilities

The IT Service Desk Technician will provide first-line support and troubleshooting for hardware and software issues in a high-volume e-commerce environment. They will also manage incident tickets and assist with major IT incident management to resolve business-impacting issues.