Description:
Soleo Health is seeking a Full-time IT Service Desk Technician to support our core business needs in the Norcross, GA and surrounding areas. Join us in Simplifying Complex Care!

• Provide responsive support to end users via ticketing system, phone, and email, meeting or exceeding SLA targets.
• Support and troubleshoot issues related to user accounts, hardware, and enterprise applications (e.g., Active Directory, Okta, Office 365).
• Provision and manage devices, ensuring all assets are secure, patched, and compliant with company standards.
• Be willing to take a lead role in local site management tasks, including network connectivity and equipment readiness.
• Assist with infrastructure rollouts and initiatives, including site upgrades and technology refreshes.
• Identify recurring issues and contribute to problem management processes and root cause analysis.
• Actively contribute to a culture of continuous improvement, secure practices, and resilient service delivery.
• Ensure adherence to cybersecurity and compliance protocols in all IT operations.
• Deliver outstanding customer service with a professional, positive attitude and high problem-solving aptitude