IT Service Desk Technician at Southern Home Services

Maitland, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Mobile Device Support, Microsoft 365, Active Directory, MDM Solutions, Ticketing Systems, Webchat Support, Hardware Lifecycle Management, Documentation, Incident Management, Service Requests, Access Issues, IT Asset Tracking, Troubleshooting, Communication

Industry

Utilities

Description

Description IT Service Desk Technician Reporting to the IT Supervisor of Business Systems Company Summary Headquartered in Maitland, Florida, Southern Home Services is a rapidly growing and acquisitive company. Southern Home Services’ brands provide A/C, Heating, Electrical, and Plumbing repair throughout Central and South Florida, Alabama, Georgia, Kansas, Missouri, North Carolina, South Carolina, Texas, and Virginia with continued expansion plans. This is a great opportunity to join a strong business and support the company’s strategic growth plans. Role Opportunity Are you passionate about helping people and delivering exceptional technical support? Do you thrive in a fast-paced enterprise environment where resolving issues quickly and effectively keeps the business running? The IT Service Desk Technician serves as a layer of IT support, providing technical assistance through phone, live chat, and self service channels. We are seeking a customer-focused, solutions-oriented individual to deliver quality IT support to end users across the enterprise. Key Responsibilities · Serve as a primary point of contact for mobile incidents, service requests, and access issues. Provide support for enterprise mobile devices, including coordination with carriers for ordering, replacements, and troubleshooting Assist with Mobile Device Management (MDM) systems, with preference for Microsoft Intune experience Monitor and respond to tickets via the Service Desk system, performing basic triage and routing to the appropriate teams Track IT assets, inventory, and equipment assignments Ensure accurate documentation of devices and support activities Assist with hardware lifecycle management and replacements Required Experience High school diploma or equivalent (Associate’s degree in IT or related field preferred) +1 years of experience in customer service or technical support Familiarity with mobile device support and coordination with cellular carriers Familiarity with Microsoft 365 and Active Directory or Entra ID Preferred exposure to IT ticketing systems and webchat support platforms Preferred experience with MDM solutions Working Conditions On-site position based in Maitland, FL. Ability to lift up to 40 lbs. for hardware and equipment installations. Benefits: We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry. Reliable, Year-Round Work Weekly Paychecks Paid Time Off and Paid Holidays Comprehensive Medical, Dental, and Vision Benefits Health savings account Flexible spending account Growth Opportunities Employee discounts Company paid short-term life insurance Life insurance This is a non-exempt position. Southern Home Services is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. The policy applies to all employment practices within our organization.

Responsibilities

The IT Service Desk Technician serves as a primary point of contact for mobile incidents, service requests, and access issues. They provide technical assistance through phone, live chat, and self-service channels.