Spektrum have a wide range of exciting opportunities in several global locations.
We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

WHO WE ARE SUPPORTING

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO’s member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO’s communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO’s military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO’s mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO’s information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO’s communication and information technology capabilities.

ESSENTIAL SKILLS, EXPERIENCE AND CERTIFICATIONS

• Windows client Operating system administration and deployment
• 5+ years Problem solving, strong knowledge of windows 10/11 OS, Diagnose and resolve technical issues, support software and hardware related problems.
• Active Directory (AD and Group policy)
• 5+ years Managing users and computers, handling remote access groups, creating and maintaining AD objects, performing routine administrative tasks.
• Assisting in the creation, modification, and maintenance of Group Policies to enforce settings across user devices.
• Microsoft Configuration Manager (former SCCM)
• 3+ years At the request of the Purchaser deploying software packages, managing OS deployments/upgrades, and applying monthly patch updates across end-user devices.
• Trellix Endpoint
• 2+ years Assisting with device encryption, applying policy settings, configuring firewall rules, and controlling external device (USB) access.
• Network / DHCP
• 5+ years Managing IP address provisioning and reservations, troubleshooting basic network issues on end-user devices
• Application COTS Troubleshooting
• 5+ years Ability to diagnose issues related to COTS applications, proficiency in installing and configuring, integration with exiting system,
• ensuring seamless operations

Implementation Support Requirements

• Local logistical support (i.e. removing devices from delivery pallets and placing into its end point destination, assisting with asset and configuration management activities);
• Disposal of packaging material;
• Labelling of equipment and cabling (the Purchaser will provide the standardization documentation to be adhered to);
• Cable patching of equipment (the Purchaser will provide the standardisation documentation to be adhered to);
• Assembly of end user equipment at user’s desk creating a fully functional work position;
• Mounting of devices;
• Deployment of infrastructure baselines, provided by the Purchaser;
• Deployment of client device baseline, provided by the Purchaser;
• Configuration, testing and connection of the device to the network (the Purchaser will provide the appropriate templates and criteria);
• Perform user acceptance tests (e.g. login with a temporary account) that ensure the previous steps in this work package are completed successfully;
• Produce and provide a report/checklist for each end user device (the Purchaser will provide the criteria);
• Assist with removing of old equipment and shipping to the Purchaser central logistics hub (CIS Sustainment Support Centre CSSC)) in Brunssum, Netherlands;
• Produce agreed documentation (the Purchaser will provide the appropriate templates and criteria)

User education and training

• Providing IT user education and training typically involves on the spot knowledge transfers and organised sessions, so to provide users with the knowledge and skills needed to effectively use technology (hardware and software) tools and systems, promoting best practices. This will contribute to ongoing learning to improve productivity and reduce technical issues, enhancing security awareness and adherence to IT security policies, and mitigate ris

ROLE BACKGROUND

As of the 1st January 2025, The Joint Support Enabling Command (JSEC) Ulm, Germany, has embarked upon a major transformation from a NATO Force Structure entity to a NATO Command Structure entity. This necessitates that a number of JSEC personnel move from the National German IT systems associated services to Native NATO CIS and AIS IT services in order to fulfil their roles and responsibilities. The responsibly to manage the associated implementations, and operation and maintenance activities has been assigned to, and accepted by, the NATO Communications and Information Agency (NCIA).
NCIA is currently in the planning phase of the overarching project and requires commercially provided resources to support the phased implementation, through a number of steps, of native NATO CIS services. Following the successful deployment of these systems, the NCIA will require commercially provided Early Lifecycle Support, via a contracted workforce, to ensure ongoing operational success and efficient management.

High-level objectives:

• HLO1: Successfully rollout of infrastructure, and end user equipment, ensuring that all necessary hardware and software are provided, and configured, for seamless operations.
• HLO2: Establish and maintain a user-facing IT support system through an IT Service Kiosk, offering responsive and effective support to end-users for IT-related issues and requests.

ROLE DUTIES AND RESPONSIBILITIES

Implementation Support Requirements

• Local logistical support (i.e. removing devices from delivery pallets and placing into its end point destination, assisting with asset and configuration management activities);
• Disposal of packaging material;
• Labelling of equipment and cabling (the Purchaser will provide the standardization documentation to be adhered to);
• Cable patching of equipment (the Purchaser will provide the standardisation documentation to be adhered to);
• Assembly of end user equipment at user’s desk creating a fully functional work position;
• Mounting of devices;
• Deployment of infrastructure baselines, provided by the Purchaser;
• Deployment of client device baseline, provided by the Purchaser;
• Configuration, testing and connection of the device to the network (the Purchaser will provide the appropriate templates and criteria);
• Perform user acceptance tests (e.g. login with a temporary account) that ensure the previous steps in this work package are completed successfully;
• Produce and provide a report/checklist for each end user device (the Purchaser will provide the criteria);
• Assist with removing of old equipment and shipping to the Purchaser central logistics hub (CIS Sustainment Support Centre CSSC)) in Brunssum, Netherlands;
• Produce agreed documentation (the Purchaser will provide the appropriate templates and criteria).

It Service Kiosk

• The principal deliverable of this HLT is the continuous operation of IT Service Kiosk capable of performing typical user-facing IT support activities. This shall cover all devices implemented and with the addition of 250 NATO Public Area Network to the Cloud (NPCL) Laptops due to be delivered in Q4 2025

Incident management

• The IT Service Kiosk is required to provide local Level 1 incident management support to the local JSEC user community, where the incident management is required to serve as the first point of contact for users, accurately log and categorize incidents, perform initial troubleshooting, and resolve basic issues. If the issue cannot be resolved, the IT Service Kiosk is responsible for escalating the incident to the appropriate higher-level support while ensuring clear communication and timely updates to the user

Technical support and assistance

• IT technical support commonly provides activities such as troubleshooting hardware and software issues, assisting users with technical problems, installing and configuring systems, maintaining network connectivity, managing user accounts, and ensuring the smooth operation of IT services to support business needs effectively

Asset management

• IT asset management involves Contractor tracking and managing of the hardware and software on behalf of the Purchaser throughout its local lifecycle within JSEC, including deployment, maintenance, and disposal. It ensures accurate inventory, optimizes asset usage, supports compliance, obsolescence management, and helps control costs

User education and training

• Providing IT user education and training typically involves on the spot knowledge transfers and organised sessions, so to provide users with the knowledge and skills needed to effectively use technology (hardware and software) tools and systems, promoting best practices. This will contribute to ongoing learning to improve productivity and reduce technical issues, enhancing security awareness and adherence to IT security policies, and mitigate risk

Network connectivity and assistance

• Providing network connectivity and assistance commonly involves setting up, monitoring, and maintaining network infrastructure to ensure reliable and secure access to services. It includes troubleshooting connectivity issues, optimizing network performance, and supporting users to maintain continuous and efficient service availability

Feedback and improvement

• The concept of feedback and improvement involves collecting input from users and stakeholders to identify strengths and areas for enhancement, using this information to make informed decisions and recommendations for changes that optimize processes, increase efficiency, and improve overall service quality continuously