At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.
Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.
From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.
Thales Cyber delivers cybersecurity products and services that keep people and assets safe, giving organisations confidence in the security of their digital journeys. Our solutions are deployed in 148 countries, helping governments to maintain sovereignty, and organisations to preserve their strategic autonomy. Thales is a global leader in cybersecurity - no.1 in data security - with 6,000+ experts and developers. We bring trust and resilience to key industries including finance, health, retail and manufacturing, as well as vital sectors such as aerospace, critical infrastructure, defence and space.

ABOUT THE ROLE

As a Service Desk Technician, you are accountable for:

• Delivering high-quality technical support and customer service.
• Ensuring timely resolution of incidents and service requests.
• Maintaining compliance with SLAs and internal processes.
• Keeping documentation and asset records up to date.
• Supporting the security posture through patching and vulnerability management.
• Representing the service desk professionally during on-site and remote engagements.
• Contributing to continuous improvement of service delivery and team knowledge.
• Managing competing priorities and high ticket volumes in a dynamic environment.
• First point of contact for many different requests and incidents, the face of Thales Cybers Cloud Capabilities.
• Supporting a wide range of technologies across hybrid environments (cloud, on-prem, remote).
• Adapting to evolving client needs and new technologies.
• Maintaining service excellence while working across multiple client sites and systems.
• Ensuring security compliance and readiness for NV1 clearance if eligible and willing.

To be successful in your role, you will have demonstrated and/or acquired the following knowledge and experience:

• Windows Server/Desktop OS, MacOS, Microsoft 365, Azure (Entra ID, Intune, Exchange, SharePoint).
• Ticketing systems and ITSM tools.
• LAN/WAN, VPN, and networked device troubleshooting.
• Remote Monitoring and Management (RMM) tools.
• Device and network security concepts.
• Jamf or other Mac management platforms.
• Tertiary IT qualifications or industry certifications (preferred).
• Azure Administrator Associate (AZ-104) certification or willingness to obtain.
• Tertiary IT qualifications or industry certifications (preferred).
• Azure Administrator Associate (AZ-104) certification or willingness to obtain.
• Australian Citizenship with willingness to obtain NV1 clearance