SUMMARY

YASA is looking for a enthusiastic person to join our small team as a IT Service Desk Technician to be the first point of contact for users experiencing any IT problems, assisting with a wide range of hardware, software and network issues. You will diagnose and resolve problems, guide users through solutions and manage service desk tickets within defined service level agreements.

WHAT YOU’LL DO:

• Provide 1st line technical support to end-users.
• Take ownership of all tickets submitted to our IT Service Desk system within SLA.
• Provide a positive end-user experience through excellent communication.
• Install, configure, and upgrade end user hardware and software applications.
• Respond to alerts from our automated monitoring systems to ensure issues don’t turn into bigger problems.
• Actively contribute to the IT continual service improvement ethos.
• Escalate Service Desk tickets to specialists when required.
• Document and maintain accurate records of all IT assets.
• Any other duties as required.

TO SUCCEED IN THIS ROLE, WE BELIEVE YOU’LL NEED:

• An open and positive character who is looking to learn new skills.
• Someone who is happy to take on new tasks but can ask for help when required.
• Experience of Microsoft Office, Windows and Active Directory.
• A basic understanding of networking concepts such as TCP/IP, DNS & DHCP.
• A basic understanding of virtualisation technologies and principles.
• An understanding of the importance of cybersecurity principles and their application.
• A willingness to work independently or collaborate effectively with other IT teams.
• A willingness to work flexibly, as workloads dictate, including out-of-hours when required.
• A curious approach consistently exploring opportunities to learn.
• To be delivery focussed, seeking feedback on one’s own performance and outputs.
• A supportive attitude demonstrating patience and a willingness to help those around you.
• A flexible approach to work.
• An open mindset encouraging others to share their views and opinions.
  Once established in post, you will be required to provide out-of-hours support on a rota basis.
  Our mission is to lead the design and delivery of the best electric motor technology available. We believe that diversity of thought, and experience is a key driver of innovation. Research shows that while men apply to jobs if they meet ~60% of criteria, women and those in traditionally underrepresented groups tend to only apply if they check all boxes. So if you think you have what it takes but don’t meet every single point, please still get in touch. We’d love to have an initial chat and see if you could add value.