We’re Celonis, the global leader in Process Mining technology and one of the world’s fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

ABOUT US:

Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.

The qualifications you need:

• 3-5 years of hands-on experience in IT support, with proven ability to troubleshoot and resolve issues across both macOS and Windows environments.
• Strong knowledge of macOS and Windows 11 operating systems.
• Experience with Active Directory as well as Azure Active Directory.
• Understanding of TCP/IP networks and fundamental network troubleshooting skills.
• Proficiency in M365 administration and support.
• Strong knowledge of collaboration tools such as Microsoft Teams and Zoom.
• Experience with Mobile Device Management (MDM) solutions like Intune and Kandji
• Familiarity with operating and maintaining network components such as video conferencing systems (MS Teams) and network printers.
• Strong communication skills with the ability to work effectively in a global, multicultural team.
• Detail-oriented, with excellent problem-solving abilities and a proactive mindset.
• Capable of managing multiple tasks and projects in a fast-paced environment
• A team player who is motivated to provide excellent customer service and continuous improvement in IT processes.
• ITIL V4 Foundation certificatio

THE ROLE:

As an IT Service Engineer at Celonis, you will be a vital part of our international IT Service Team, responsible for ensuring seamless IT operations across the company. You will play a critical role in troubleshooting, resolving, or escalating IT-related issues for Celonis employees globally, with a special focus on supporting our vibrant Munich office. This is an excellent opportunity for an experienced IT professional with hands-on expertise in both macOS and Windows environments who thrives in a fast-paced, dynamic, and international workplace.

THE WORK YOU’LL DO:

• Act as the first point of contact for IT support requests from employees, resolving issues or escalating tickets as necessary.
• Provide hands-on support for both macOS and Windows platforms, troubleshooting hardware, software, and network issues.
• Collaborate with the global IT Service Team to resolve technical issues via phone, email, or remote assistance.
• Install, configure, and maintain computing equipment and peripherals, including desktop and laptop systems (macOS and Windows), network printers, and video conferencing systems (Zoom/MS Teams).
• Manage the onboarding process for new employees in the Munich office.
• Support mobile devices, including smartphones, through mobile device management platforms like Intune and Kandji
• Provide onsite IT support to Celonis employees at the Munich office.
• Ensure clear and effective communication with users to understand, document, and resolve their IT issues.
• Perform basic repairs and replacements for computing equipment when needed.
• Develop and maintain documentation and user guides for common issues to improve IT service efficiency.
• Handle Procurement & Provisioning of Hardware (Laptop & Phones)

The qualifications you need:

• 3-5 years of hands-on experience in IT support, with proven ability to troubleshoot and resolve issues across both macOS and Windows environments.
• Strong knowledge of macOS and Windows 11 operating systems.
• Experience with Active Directory as well as Azure Active Directory.
• Understanding of TCP/IP networks and fundamental network troubleshooting skills.
• Proficiency in M365 administration and support.
• Strong knowledge of collaboration tools such as Microsoft Teams and Zoom.
• Experience with Mobile Device Management (MDM) solutions like Intune and Kandji
• Familiarity with operating and maintaining network components such as video conferencing systems (MS Teams) and network printers.
• Strong communication skills with the ability to work effectively in a global, multicultural team.
• Detail-oriented, with excellent problem-solving abilities and a proactive mindset.
• Capable of managing multiple tasks and projects in a fast-paced environment
• A team player who is motivated to provide excellent customer service and continuous improvement in IT processes.
• ITIL V4 Foundation certification