About the job

IT Service management - Servicenow, Incident, SharePoint and Teams

Hybrid: 3 days a week in office

Location: Montreal

Job Description

• Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change and Service Management.

• Experience working with ServiceNow or comparable enterprise ITSM platform.

• Strong analytical and critical thinking skills with experience analyzing operational, service or performance data.

• Experience developing dashboards, KPIs, reports and management-level operational highlights.

• Proficiency with Power BI and Excel or comparable business intelligence and analytics tools.

• Strong project coordination, organizational and stakeholder management capabilities.

• Ability to work effectively across technical risk, control, audit and business teams.

• Strong written and verbal communication skills, including the ability to present complex information clearly and to senior stakeholders.

• Ability to manage competing priorities and drive initiatives across multiple teams.

• Experience with Microsoft 365 collaboration tools such as SharePoint and Teams.

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