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IT Service Management Consultant at HP Law
Tlaquepaque, jalisco, Mexico -
Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

IT Service Management, ITIL Framework, Automation, Data Analysis, Process Improvement, Project Management, Agile Methodology, Effective Communication, Results Orientation, Learning Agility, Digital Fluency, Customer Centricity

Industry

IT Services and IT Consulting

Description
Works on problems of diverse complexity and scope. Foundational knowledge of the IT Service Management and ITIL Framework Drive improvements and automation of ITSM processes such as Incident, Change, Release, Problem Management. Foster Root Cause mindset across the various organizations Drive Service Management improvement and operational excellence initiatives with IT service providers. Maintain and develop IT Service Management reports and dashboards Collaborates with senior team members to nurture connections with key stakeholders in the business or function, leveraging specialized business acumen to facilitate productive IT interactions. Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments. Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports. Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts. Job - Data & Information Technology Schedule - Full time Ability to handle most unique situations. ITIL v3 ITIL 4 IT Service Management Agile Methodology Automation Computer Science Data Analysis Process Improvement Project Management Systems Development Life Cycle User Story Workflow Management Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity

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Responsibilities
The consultant will drive improvements and automation of ITSM processes and foster a root cause mindset across organizations. They will also maintain and develop IT Service Management reports and dashboards while collaborating with senior team members.