Description:
Enhance IT incident, problem, and change management processes aligned with ITIL best practices.
Lead incident retrospectives, drive root cause analysis, and manage service improvement plans.
Oversee KPI reporting and maintain a continuous improvement backlog.
Support disaster recovery and business continuity planning, including gap analysis and simulations.
Leverage tools like Jira Service Management and engage stakeholders effectively across teams.
Job Type: Contract
Pay: $50.00 - $60.00 per hour
Expected hours: 40 per week
Work Location: On the roa

Please refer the Job description for details