The Senior Service Manager is accountable for Technology Service Management within an allocated Business Unit (BU), ensuring that technology services are performing, evolving and delivering value to the business, customers and colleagues.

The role acts as the senior interface between Technology and the Business, translating business priorities into service outcomes and leading a team responsible for the management of services, transition and operational run within the BU.

The Senior Service Manager combines strategic service leadership with hands-on operational credibility, ensuring services are stable, suppliers are performing, changes land safely, and improvements are continuously delivered.