Full job description

An exciting opportunity for an experienced IT Service Manager to lead service management across a complex technology estate supporting a highly regulated scientific environment. You will be responsible for service performance, availability, supplier management, continual service improvement, stakeholder engagement, and ensuring high-quality IT services that meet business and user needs

Client Details

This role is based within the public sector in central London.

Description

• Lead the delivery of high-quality IT services across multiple platforms, systems, and suppliers.
• Drive service excellence and user satisfaction through effective service management practices.
• Apply ITIL principles and embed continual service improvement across all services.
• Manage supplier performance, service levels, and contractual obligations.
• Act as the senior point of contact for service-related issues and escalations.
• Lead investigations into operational issues and identify opportunities for service enhancement.
• Build and maintain strong relationships with stakeholders, users, suppliers, and technical teams.
• Provide specialist technical consultancy and guidance across service management disciplines.
• Review and approve technical designs, architectures, and change proposals through governance forums.
• Produce and analyse service performance data, KPIs, and management information.
• Ensure compliance with relevant standards, policies, and quality frameworks.
• Support the wider technology function in achieving strategic and operational objectives.
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