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IT Service Manager at MichaelPage

England, Louisiana, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

22 Nov, 26

Salary

0.0

Posted On

24 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Telecommunications

Description

Lead the delivery of high-quality IT services across multiple platforms, systems, and suppliers.
Drive service excellence and user satisfaction through effective service management practices.
Apply ITIL principles and embed continual service improvement across all services.
Manage supplier performance, service levels, and contractual obligations.
Act as the senior point of contact for service-related issues and escalations.
Lead investigations into operational issues and identify opportunities for service enhancement.
Build and maintain strong relationships with stakeholders, users, suppliers, and technical teams.
Provide specialist technical consultancy and guidance across service management disciplines.
Review and approve technical designs, architectures, and change proposals through governance forums.
Produce and analyse service performance data, KPIs, and management information.
Ensure compliance with relevant standards, policies, and quality frameworks.
Support the wider technology function in achieving strategic and operational objectives.

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Responsibilities