Company Description
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.
Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Our company is split into two business areas:
Utility Infrastructure – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.
Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.
Job Description

ROLE PURPOSE

The IT Service Manager is responsible for the effective delivery and continuous improvement of IT support services, including the Service Desk, 1st Line, and 2nd Line support. This role ensures that service levels meet or exceed agreed SLAs and KPIs, while also playing a key role in onboarding and integrating IT services for newly acquired entities.