They act as a central interface between the holding company's IT department and the user locations to ensure the quality and suitability of the services.
They provide support in the operation and continuous maintenance of our central IT service tools (e.g. ticketing system and CMDB)
They coordinate the collaboration between internal IT departments and the locations, clarify requirements in a structured manner, and provide advice.
They actively participate in IT projects, support the specialist departments in multi-project management, and coordinate the introduction of new IT systems from planning to service setup.
They ensure the quality of the CMDB, monitor the agreed services, and regularly report on status and progress to the management.
They prepare relevant information and, in collaboration with the specialist and marketing departments, design internal IT communication, for example through newsletters.
profile
You have completed training in the IT field, e.g. as an IT specialist (m/f/d), or a degree in (business) informatics, business administration, or an equivalent qualification, and bring initial relevant professional experience.
Ideally, you have some initial knowledge of ITIL and experience with ticketing systems (e.g., Znuny/OTRS), a CMDB (e.g., i-doit), and Confluence & Jira.
Ideally, you have initial professional experience in IT service management, preferably in the healthcare sector.
They have a strong customer and service orientation and enjoy communicating with various contacts.
Excellent communication skills in German, both spoken and written, complete your profile.
Linked-in
Google