IT Service Owner
Job Description:

WE CONSIDER ALL TYPES OF FLEXIBILITY, INCLUDING LOCATIONS, HOURS AND WORKING PATTERNS.

We make health happen
At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.
Right from the start you’ll become part of our digital & data strategy, joining us on our journey and developing yourself along the way.
An opportunity has arisen to join a dynamic, cross functional team and make meaningful change within the Bupa Care Services as an Application IT Service Owner, for a predominantly SaaS environment. We are looking for experienced IT professionals with a strong background in Application Service Management, Service Optimisation, Resilience and Continuous Improvement practises to join our growing Technology team.

KEY SKILLS / QUALIFICATIONS NEEDED FOR THIS ROLE:

• ITIL Practitioner certification (high desirable)
• Excellent problem-solving, judgment, high emotional intelligence, and interpersonal skills.
• Experience in cross-functional technical and business roles, especially in dynamic corporate environments.
• Ability to hold senior leaders accountable for decisions and initiatives.
• Strong collaboration, influencing skills, and adaptability to technology trends.
• Proficiency in systems administration, troubleshooting, and IT infrastructure support.
• Experience in change management and maintaining a change log.
• Familiarity with monitoring tools, security protocols, and incident response.
• Strong communication skills and ability to work with cross-functional teams.
• Knowledge of continuous improvement methods.
• Results-oriented with a focus on adding value.
• Clear decision-making approach and tenacious problem-solving.
• Proficient in risk and vendor management.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discount