IT Service Specialist at Freudenberg and Co KG Germany

Lebanon, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Helpdesk, Troubleshooting, Hardware Issues, Software Issues, Networking Principles, Hardware Setups, Software Configurations, Helpdesk Ticketing Systems, User Guidance, Training, Documentation, Process Improvement, Communication, Technical Problem Diagnosis, IT Asset Management

Industry

Motor Vehicle Manufacturing

Description

Working at Freudenberg: We will wow your world! Responsibilities: Deliver front-line IT support by responding to helpdesk tickets, resolving hardware/software issues, and assisting remote users to ensure seamless operations. Troubleshoot and maintain systems, diagnosing common technical problems and escalating complex issues to maintain reliability and performance. Manage IT assets and setups, including configuring, installing, and maintaining equipment for new and existing users. Document and improve processes, recording solutions for recurring issues and contributing to initiatives that enhance IT support quality. Provide user guidance and training, promoting effective system use and reducing repetitive issues through clear communication and support. Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field. 0–2 years of experience in IT support or helpdesk roles. Strong ability to troubleshoot hardware and software issues effectively. Basic knowledge of networking principles, hardware setups, and software configurations. Familiarity with helpdesk ticketing systems and tracking resolution metrics. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Freudenberg Residential Filtration Technologies Inc. Welcome to Freudenberg Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications. Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

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Responsibilities

Deliver front-line IT support by responding to helpdesk tickets and resolving hardware/software issues. Manage IT assets and setups while documenting and improving processes to enhance IT support quality.