• Manage incoming Level 1 inquiries via email, and ticketing system (Zendesk) , ensuring timely, accurate, and empathetic responses aligned with service level expectations.
• Foster a customer-focused, welcoming atmosphere within the service center, upholding brand’s reputation for premium service and attention to detail.
• Schedule and coordinate installation and service appointments efficiently, liaising with internal teams to ensure smooth logistics and high customer satisfaction.
• Accurately log customer issues, perform initial diagnostics where applicable, and escalate complex technical matters to the appropriate internal teams for resolution
• Previous experience in IT helpdesk , or customer service environments.
• Familiarity with CRM/ticketing systems (e.g., Zendesk)
• Be confident and competent in using computers and digital tools, including email platforms, spreadsheets, and internal systems such as Zendesk , to manage customer interactions and support workflows efficiently.
• Detail-oriented with strong organizational and scheduling capabilities.
  We regret to inform that only shortlisted candidates will be notified.
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EVO Outsourcing Solutions Pte. Ltd

• RCB No. 202233837K

Please refer the Job description for details